Return request should be raised within 48 hrs of receiving the order (request can be raised from your Account Page or via Email- firstname.lastname@example.org), we accept Returns and offer Refund as per following conditions:-
A) If you opt for Store Credit then 100% amount would be added to your account, which you can use anytime later for any item of your choice, no expiry on this.
B) If you opt for Refund then, 100% amount would be refunded if you receive wrong item / incorrect size / damaged parcel;
90% amount would be refunded if you wish to return due to change of mind or any personal reason. 10% is deducted against Re-Stocking and Courier charges, as most of our products are of Luxury range, we need to take due care of them.
c) We would send our courier agent for return pick-up and won't charge you for this. Just keep the parcel in original, Un-used condition.
D) We do not accept return of Lingerie / Inner wears for Hygiene reasons. Also we accept return of Un-used items only, if we found the item is used in any way then we won't be able to accept the return.
E) Plz send photos of parcel before initiating Return. This is to ensure the item is un-used and to avoid any malpractices.